Refund Policy

Try FotoBay free for 14 days. Your trial begins only after your first photo or video is successfully backed up to your FotoBay library. After purchase, payments are generally non-refundable. We may provide refunds for billing errors or other exceptional circumstances, and where required by law.

Refunds

FotoBay includes a 14-day free trial. The trial begins only after the first photo or video is successfully backed up to your FotoBay library.

Because you have an opportunity to evaluate FotoBay during the free trial, payments made after the trial are generally non-refundable.

We may provide a refund or other adjustment in cases involving billing errors, duplicate charges, technical or account-related issues, or other exceptional circumstances at our discretion. Nothing in this policy limits any refund, cancellation, or other rights that cannot be excluded under applicable law.

When the free trial starts

Installing FotoBay does not start the trial. Downloading FotoBay does not start the trial. Connecting a device alone does not start the trial. The 14-day trial begins only when the first photo or video has been successfully backed up to your FotoBay library.

How to request a refund

Contact us through the Contact page and choose the refund option, or reach out using the email address associated with your purchase. Including your purchase email and order details helps us find your order more quickly.

After a refund

When a refund is issued, the associated FotoBay license is deactivated. Your Bay automatically returns to the Free version.

Returning to the Free version does not:

• delete photos
• delete videos
• delete albums
• delete favorites
• delete tags
• delete notes
• delete the FotoBay database
• delete files stored on your computer

Only premium functionality is removed. The Free version limits in effect at that time will apply immediately after the refund.

For example:

• library access returns to the Free version limits
• syncing beyond the Free version limits stops
• importing beyond the Free version limits stops
• paid-only features become unavailable

Purchasing again later

If you purchase FotoBay again later, your existing photo library, albums, favorites, notes, tags, and database remain intact.

Paid features become available again immediately. You normally do not need to re-import your photos.

What is never deleted

A refund does not remove your data. You always own your photos. Your library remains stored on hardware you own or control.

FotoBay does not delete your files because of a refund. Licenses control access to premium features—they do not give FotoBay ownership of your photo library.

Fraud prevention

We reserve the right to deny refunds in cases of fraud, abuse, chargeback abuse, or other misuse of this refund policy.

Third-party purchases

If you purchased FotoBay through Apple, Paddle, or another payment provider, that provider's refund process may apply where required. We'll help point you in the right direction if you contact us.

Your data always stays yours

FotoBay licenses control access to premium features. They do not determine ownership of your photos.

Refunding a purchase never transfers ownership of your data to FotoBay and does not cause FotoBay to delete files stored on your computer.

For more about how FotoBay handles information, see our Privacy Policy. Licensing details are described in the Software License Agreement.